EXIF StudioCancellation and refund policy
How download subscriptions renew, cancel and handle duplicate payments or refund requests.
UpdatedRenewals and cancellation
One-time downloads are a single payment with no renewal. Monthly and yearly plans renew on the schedule shown at checkout. Use the account page to open Stripe subscription management and cancel the next renewal. Access normally continues through the paid period. Cancellation is not a refund.
Refund requests
Draft policy: within 7 days of the first purchase, requests involving duplicate charges, missing paid access or persistent technical failure can be reviewed. Decisions depend on payment records, verification and applicable consumer rules; refunds are not unconditional or automatic. If a download fails, keep originals and your workspace and retry.
Failed or delayed payment
Closing checkout is not proof of payment. Access requires server processing of Stripe events. If access is delayed after returning, retry shortly rather than purchasing again immediately. Charges follow the checkout terms only after authorized payment succeeds.
Formal contact channel
For refund requests, email support@exifdesk.com with your order reference, purchase date and a description of the issue. Do not send full card details. Operator identity will be completed before live sales.
Lifetime download plan
The $39 lifetime plan is a single payment for unlimited downloads of edited photos, cleaned copies, image ZIPs and photo cards, with no renewal. Lifetime means access while this product remains in operation; it does not promise permanent availability or include separate future products. A full refund revokes access from that purchase. Buying lifetime access does not automatically cancel an existing monthly or yearly subscription; manage renewal from your account.